Privacy Policy

This website www.lockwell.co.uk is owned and operated by Lockwell Electrical which is a trading division of Edmundson Electrical Ltd whose registered details are as below:

Edmundson Electrical Ltd
PO Box 1
Tatton Street
Knutsford
Cheshire
WA16 6AY
Registered in London Reg No. 2667012

This Privacy Policy regulates the use by Lockwell Electrical of the information you may provide when using this website.

Lockwell Electrical is committed to the online privacy of all its users and customers. We take the privacy of the users of our website seriously and this policy statement is designed to give a clear explanation of Lockwell Electrical data processing practices which are designed to be in accordance with all applicable legislation including the Data Protection Act 1998.

Information that we may collect:

There are certain sections of the website and website links where we may request some personal details from you (eg in order to fulfill a request for literature or where you opt in to receive e-mail communications from us).

  • All the information collected should be necessary to contact you: your name, company, job role, telephone/fax number, address, your email address (where relevant).
  • The web server also collects data pertaining to every visitor, including the IP address, the length of time spent on the site and the pages accessed when visiting the site.
  • We may occasionally ask you to provide us with information regarding your personal or professional interests, demographics, experiences with products purchased, and contact preferences in order to provide you with more appropriate correspondence about our products and services. You are not obliged to provide this information, and you can opt out of this correspondence during registration or at any time following.
  • Other information relevant to customer surveys and/or offers

What will we do with the information we gather:

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

  • Internal record keeping.
  • To improve our products and services.
  • Our representatives may follow up, either by e-mail, phone or fax as part of our customer care procedures.
  • We may periodically send promotional e-mails about new products, special offers or other information which we think you may find interesting using the e-mail address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone, fax or post, unless you have registered with the appropriate Preference Service. Whenever we contact you there will be the opportunity to opt out of any future contacts if you so desire.
  • We may use the information we hold to customise the website according to your interests.

Personal Data Security:

Lockwell Electrical will use its best endeavours to protect the information you provide.

Access to your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information and they are subject to obligations of confidentiality regarding any use of personal data as part of their employment terms.

The servers that we store personally identifiable information on are kept in a secure environment.

Who we share the information with, and your choices:

When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this policy statement.

We will not sell, distribute or lease your personal information to third parties other than our subsidiaries, affiliates or parent company unless we have your permission or are required to do so by law. We may release your personal information to our authorised direct marketing agents to act on our behalf unless you tell us that you do not wish this to happen.

This process may include sending personal information outside of the European Economic Area and, if necessary, across international borders. The data protection laws in these countries may not be as extensive as in the European Economic Area. However, we have taken appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the European Economic Area.

If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or e-mailing us. This website is operated by Lockwell Electrical, a trading division of Edmundson Electrical Limited.

For issues relating to data protection for the Lockwell Electrical website please contact:

By Post
Lockwell Electrical Marketing
Arburg House
Tachbrook Park Drive
Warwick
CV34 6RH

By Phone
01926 3619276

By Fax
01926 421405

Cookies:

A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree (or your browser agrees automatically if you have set it up in that way), your browser adds that text in a small file.

A cookie helps analyse web traffic or lets web site operators know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by allowing you to place things into a shopping basket; the basket itself is not a cookie; the cookie is placed on your hard drive and keeps track of your basket versus others in use at the same time.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our web site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie may prevent you from using the web site.

Overall, cookies help us provide you with a better web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly enforced. We know that people have concerns about cookies, but we believe that the benefit that you and Lockwell Electrical gain from their proper use is worthwhile.

You may set up your web browser to notify you of cookie placement requests or decline cookies completely (although declining them may prevent you from being able to use the web site properly or at all) or to only allow ‘trusted’ sites to set them etc. You can also choose to delete the files that contain cookies as those files are stored as part of your Internet browser.

If you are unsure as to how to do this then the following website may be helpful:
www.aboutcookies.org

You need to remember that if you do delete all of your cookies, some features of websites such as remembering log in details will not work and your web use experience may be affected.

Cookies and the Law:

The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 came into force fully on 26th May 2012 and are designed to protect an internet users privacy.

We believe that such cookies have a very low level of intrusiveness and are very important to our running of the website.

Updating personal information:

If a user's personally identifiable information changes we will correct, update or remove that user's personal data as speedily as possible once we are made aware of the change(s).

You may request details of the personal information which we hold about you under the Data Protection Act 1998. A small fee may applied. This fee will not exceed £10. If you would like a copy of the information held on you or would like us to correct, amend or update your information please contact us at:

By Post
Lockwell Electrical Marketing
Arburg House
Tachbrook Park Drive
Warwick
CV34 6RH

By Phone
01926 3619276

By Fax
01926 421405

Notification of changes:

If we decide to change our privacy policy, we will post these changes on our website so our users are aware of what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will seek to notify users by way of email or mail. Users will have a choice as to whether or not we use their information in this different manner.

LOCATION SEARCH FACILITY

Find an Lockwell Electrical branch near to you

Search now

LOCATION FINDER APP

Available for iPhone and Android