Lockwell ‘Skills Up’ to provide Even Better Customer Service
To support its customer service focus still further, 12 new Schneider franchises have recently been awarded to Lockwell branches across the Altivar Drives and Sarel brands with the much prized 'principal stockist' status being awarded.
This franchise status is hard won and shows the level of commitment of Lockwell and its staff to provide the best in technical knowledge and support to its customers whilst backing the top product suppliers in the market.
Further product knowledge development has also taken place with key machine safety equipment supplier, Guardmaster with Lockwell now having 3 fully trained TUV Technicians to provide the very best levels of customer support and also with photoelectric switch supplier, Sick where staff have undertaken specialist product training so that they can offer a higher level of product support to Lockwell customers.
Lockwell fully believes that training its staff well beyond the normal levels of product knowledge available from other electrical wholesalers is key to maintaining its envied position of having the most helpful and technically expert staff in the industry.